Comments on: Direct Line is a rip-off

By: driverman

driverman — Tue, 17 Jun 2008 23:49:43 +0000

I work for DL and ppl all time renew on line as its cheaper!!? It should only be 10% cheaper as its cheaper for a company to deal on line than to get an operator in call centre to deal. Now when I check these cheaper quotes most time things are different ie mileage or convictions not listed and excesses dearer on line. So policyholder may have set up different policy and with different benefits ie without guarnteed hire car etc.,

By: Dave F

Dave F — Thu, 15 Nov 2007 23:04:31 +0000

meant to say Direct Line underwrites Privilege – doesn’t matter which way anyway – still stinks

By: Dave F

Dave F — Thu, 15 Nov 2007 23:00:35 +0000

I’ve been with DL for over 4 years – I insure 3 cars(fully comp)and 1 house with them (total= over Â£100 PM. One car has just been backed into whilst parked outside our home – the owner was with privilege and no courtesy car (8 weeks in) and an offer that is a joke – oh privilege is also part of RBS and underwrites DL hmmmm the insurance industry stinks – period

By: Andy B

Andy B — Thu, 05 Jul 2007 08:04:26 +0000

Direct line is a joke.

I have been with them for 9 years and previously they had been very competitively priced. This year I can save over Â£250
with http://www.swiftcover.com. Their premium is Â£150 less and also they do not need me to have a tracker fitted. I too called
Direct Line and said that I have been a loyal customer for 9 years and could they do anything with my premium. The woman at
Direct Line said “no” and that I had the best quote. I then also say in the national press that they were offering new
customers an interest free payment scheme – could I get it….. NOPE.

So I am not happy with them and will be actively putting people off from using Direct Line Insurance

By: denz

denz — Mon, 02 Jul 2007 12:59:00 +0000

just passing thru.
direct line home insurance: advertising now about 12 months cover for the price of 9 months.
car insurance with direct line: offering interest free monthly payments to new customers.
was told by a senior underwriter that i have maximum discounts on my policy (no claims for 11 years now) and multiple people discount, yet my policy has gone up for 5 years running.
he tells me that a new customer, even with interest free offer will pay a higher premium than a renewal customer. i asked why he was discriminating against customers from new or existing backgrounds, he says direct line would have to agree to disagree and the conversation was going nowhere!
in other words, he didnt have an argument and wanted me to get off the phone rather than answer questions.

By: P Taylor

P Taylor — Tue, 15 May 2007 10:57:12 +0000

I can do better than that! Car insurance with directline renewal price Â£357 but go to the web site for a NEW quote, Â£242 yes, same car, same cover, same insurance company only Â£115 cheaper. quote dated may 2007
Directline rip off ! Don’t Renew be a new customer